Privacy Policy

1. Information we collect

Information you provide when ordering includes your full name, phone number, province/city, ward/commune and delivery address, as well as your email and notes if you choose to provide them. The system records the products, options, quantities, payment method, order code and order processing status.

When contacting support, you may provide the content of your conversation, product photos or transaction details needed to verify payments, exchanges and refunds. Do not send passwords, OTP codes, PINs or bank account security information.

The website and its operating and measurement services may record your IP address, browser/device type, pages visited, referral source, campaign codes and ad click IDs. If you choose to consent to matching with Meta, your choice, the time and the version of the notice are recorded with your order.

When you sign up for updates through the website popup, JOCELYN stores your email, the time of sign-up, the page where you signed up and the marketing consent you ticked. This email is not sent to Meta or any other third party.

2. How we use information

Delivery information is used to receive and confirm orders, deliver them, contact you about order status, verify payments, support exchanges and refunds, and resolve customer requests.

Technical data helps operate the website, maintain your shopping bag, detect errors and limit abuse. Traffic source and shopping event data are used to measure advertising performance; additional matching with Meta using your phone number/email is carried out only according to your separate choice.

JOCELYN does not treat placing an order as default consent to receive marketing emails, SMS or calls. If a separate marketing sign-up is introduced, JOCELYN will explain its purpose and provide appropriate choices.

Emails from the updates sign-up are used only to send news of JOCELYN's new collections and offers once you have ticked your consent. You can unsubscribe at any time by messaging our hotline/Zalo 0986647262 or the Jocelyn Design fanpage; JOCELYN will stop sending and mark you as unsubscribed in the list.

3. Storage and retention

Orders are passed through Google Apps Script and stored in a Google Sheet for order processing; order notifications may be sent to the email of the person in charge at JOCELYN. The website runs on Cloudflare's hosting platform. Information is made available to the people in charge only as far as their work requires.

JOCELYN keeps information for as long as necessary to fulfil orders, provide after-sales support, verify transactions, resolve disputes and meet any legal retention obligations. When it is no longer needed or upon a valid request, JOCELYN will consider deleting, restricting the processing of or anonymising the data; some records may need to be kept under applicable obligations. The website does not offer a function to automatically delete order records.

4. Cookies and on-device storage

The website uses browser storage to keep your shopping bag and traffic source between visits. The order summary shown on the thank-you page is stored per session and does not contain your name, phone number or delivery address.

Meta Pixel and the Conversions API are used to measure page views, product views, checkout starts and completed orders. The data may include _fbp/_fbc cookie IDs, IP address, browser information, pages visited and product/order information. The _fbc cookie created by the website from a Facebook click lasts 90 days; the retention period of other cookies depends on the provider and your browser settings.

Google Analytics 4 is used to measure visits and the shopping journey (product views, add to bag, orders, email sign-ups) with product codes, categories, quantities and order value. Your name, phone number, email or address is not sent to Google; Google's advertising signals and ad personalisation are turned off. The _ga cookie set by Google lasts up to 2 years. If your browser has Global Privacy Control enabled, the website does not store analytics cookies.

You can view, delete or block cookies and website storage in your browser, and manage your ad preferences in your Meta account. Blocking or deleting them may clear your shopping bag and traffic source information or affect measurement. Unticking phone/email matching at checkout does not turn off the Pixel, cookies or technical measurement entirely; details are in the Meta matching notice below.

5. Who receives information

JOCELYN does not buy or sell customers' personal information. Necessary information is provided to the people handling your order, delivery carriers and relevant parties in order to deliver, process payment, exchange or refund; or upon lawful request by competent authorities.

Service providers supporting our operations include Cloudflare (website), Google (Google Sheet, Apps Script, notification emails and Google Analytics) and Meta (advertising measurement, and matching where you have made the corresponding choice). Data may be processed on infrastructure outside Vietnam depending on the service; processing by providers is also subject to their own policies and terms. JOCELYN limits the data provided according to purpose and applicable requirements.

When you open Zalo, Facebook, a banking app or another website from a link on our site, that service has its own privacy policy. The QR code only provides information for you to make a transfer in your banking app; the website does not ask for your bank login details and does not confirm payment automatically when you choose bank transfer.

6. Your rights and data requests

You may contact us to learn how your data is processed; to request access, correction of inaccurate information, deletion or restriction of processing; to object to processing; to withdraw consent; or to file a complaint in accordance with applicable regulations. Where the requester needs to be verified, JOCELYN will only ask for appropriate information such as your order code and the contact channel you used.

To make a request, contact our hotline/Zalo 0986647262 or the Jocelyn Design fanpage and state clearly what you need. Please do not post personal information publicly in comments. JOCELYN will respond and handle the request according to its nature, and will let you know if any retention obligation or legal limitation affects how it can be carried out.

Consent to additional matching with Meta is not pre-ticked and is not required to place an order. You can untick it before submitting each order; if you wish to withdraw it afterwards, please contact JOCELYN. Withdrawal does not automatically delete data already processed; requests concerning data already passed to providers are handled under the applicable rights and mechanisms.

7. Information security

The website uses HTTPS to protect data in transit. The order intake channel and server connections use authentication; system credentials are not exposed in the customer-facing interface. No method of transmission or storage is guaranteed to be completely secure.

If you suspect unauthorised access, a data leak or someone impersonating JOCELYN, please contact us immediately via hotline/Zalo 0986647262. JOCELYN will investigate, limit the impact and carry out notification and coordinated handling as applicable requirements dictate.

8. Scope and policy updates

This policy applies to the website jocelynfashion.com and the related data processing carried out by JOCELYN. Its content may be updated when processes or services change; the date of update is published on this page. Changes of purpose that require new consent will be notified so that customers can choose; continued use of the website will not be taken as consent for every purpose.

This policy does not limit any of the customer rights protected by law.