Box bag with gold brocade, floral brooch clasp and silk scarf

Nationwide shipping is 30,000 VND per order. Shipping is free for orders of 2 or more items of any kind (based on the total quantity of items in the order, including both clothing and handbags).

Estimated delivery time is 3–5 days. JOCELYN will contact you to confirm your order and delivery details before dispatch, and will let you know if the delivery schedule changes.

You may pay cash on delivery (COD) or by bank transfer to VIB, account number 946018685, account holder BÙI NGỌC ÁNH.

Same-day express delivery (inner Hanoi only): select "Express" when placing your order. Orders placed before 4 pm are delivered the same day; orders placed after 4 pm are delivered the following morning. The express fee is calculated by the delivery app (in place of the standard shipping fee), and JOCELYN will let you know the fee when calling to confirm your order. For orders of 2 or more items, JOCELYN covers 30,000 VND of the express fee and you pay the remainder.

Inspection on delivery: you may open the package to check that the style, color, size and quantity are correct before paying the courier. JOCELYN does not offer try-on at the time of delivery.

If you receive an incorrect or defective item, please contact JOCELYN right away; we will cover all shipping costs to resolve it. If you refuse a delivery for reasons that are not the shop's fault, please pay the return shipping fee (the cost of shipping the parcel back); JOCELYN will let you know the exact amount.

If you pay by bank transfer, please include your order code in the transfer description and check that the recipient name is correct. The website does not confirm payment automatically; JOCELYN will verify the transaction.

For help with delivery or payment, please contact our hotline/Zalo 0986647262 or the Jocelyn Design fanpage.

JOCELYN offers exchanges within 5 days of the date you receive your order. Please contact us within this period with your order code, photos of the item and details of what you need help with.

Each order may be exchanged by preference at most once. Items must still have all their tags and included accessories, and must be unused, unwashed, free of unusual odours and free of damage from use.

An exchange by preference must be for an item of equal or higher value than the item purchased; you pay any price difference. The total shipping fee for a size or style exchange by preference is 45,000 VND.

If an item is defective or JOCELYN sent the wrong item, we cover all shipping costs for the exchange. Please send us photos so we can review and guide you.

JOCELYN guarantees a refund for defective items. Refund processing time: 1–2 business days. Please contact our hotline/Zalo 0986647262 with your order code and photos of the defect so we can assist. We will confirm your refund details through our support channels; we never ask for your password or bank OTP code.

Once confirmed by JOCELYN, please repack the item with all of its accessories. JOCELYN will let you know how to send it back or arrange collection, along with a suitable delivery schedule for the replacement.

We encourage you to record a video while opening your parcel to make verification easier. If you do not have a video, you can still contact us and provide information and photos for us to review.

For exchange support, contact our hotline/Zalo 0986647262 or the Jocelyn Design fanpage. The 45,000 VND fee applies to exchanges by preference; it is not the original shipping fee.